FAQs

If you have any other questions, please feel free to reach out to us at [email protected] 

Product Related

Description of the fabric of the saree has been provided for every product separately. We put in a lot of effort in writing the product descriptions to give you the most accurate information about every product sold.

It is extremely smooth to the touch, has a non-shiny effect (apart from it being a dhoop-chaav saree). The weight of the saree is extremely light despite of having complete weaving all over it. 

Our entire collection is captured both in Outdoor (Sunlight) and Indoor conditions. There are no peculiar changes in sunlight but minor variations in indoor can be witnessed due to angle of photograph, composition of the fabric effects the colors as captured in the photographs and types of light. In case of any query feel free to contact us for additional photographs, or video call facility can also be provided.

The zari is not real but we use high quality zari which does not give an artificial shine.

We recommend that you dry clean your saree only when necessary. It is advisable not to store the silk saree with other sarees. Precious sarees should be wrapped in a muslin or pure cotton cloth to maintain their longevity. The saree should be stored in a dry dark place where there’s no sunlight, air the textiles every few months. It should be folded with the zari inward to protect the beautiful shine of the saree.

Almost all sarees come with a running, separate or embroidered blouse piece. It will be mentioned clearly in the description. Please go through the description carefully for better understanding.

Each product goes through various stages of scrutinization and quality check which leads to extremely less or rather no chances of defect.

Order Related

Since most of the products are woven, if you are unable to find that product it means it is unavailable at that moment. You can contact us and we will let you know about the possibilities.

If this is your second purchase with us, you can mail us at [email protected] and we would provide you with the discount coupon. You can redeem the coupon during the time of checkout.

Payment Related

Yes, we are committed to ensuring that your privacy is protected. Hence, all Credit/Debit card and bank details are kept confidential and private. Our trusted payment gateways use SSL encryption technology to protect your private information.

Please be feel free to contact us personally regarding your concern.

You are not required to pay any kind of additional duty or taxes. In the exceptional circumstance if any duty or taxes are levied on your parcel, please contact us and we will help you resolve the matter.

Generally most of the products are handwoven and each product takes atleast a month to get ready, so it is not possible to block a saree.

Yes, we do offer cash on delivery. There are some extra charges which will be mentioned during the checkout.

Delivery Related

We do ship outside India but not through the website. For that you have to contact us personally.

All our shipments are sent using reputed courier agencies. 

We do not charge for shipping anywhere within India no matter how much you order for!

Don’t worry, any courier service agency makes at least three attempts to deliver, as a standard policy. 

Returns, Refunds & Cancellation Related

Returns or exchanges are only possible in exceptional circumstances.

For more information, please check out our Return and Cancellation policy page.  

If you want to cancel your order, you will receive a credit amount equivalent to the value of your order for any subsequent purchase on the website. If you wish to receive a refund instead, any bank processing charges will be borne by you and will be deducted from the total before the refund. You may cancel your order before it has been shipped, provided that no tassels and/or fall piko have been added on your request.

General

It is only available on our store which is situated in Kolkata.

The standard dimensions of our sarees are:

Length: Between 5.4 mets and 5.6 mets (212 inches and 236 inches)

Width: Between 1.1 mets and 1.17 mets (44 inches to 46 inches)

Blouse piece: Between 0.8 mets and 1 met (31 inches and 39 inches)

These are just approximate figures so it may have minor variations. If you wish to know exact measurements do contact us.

We have an experiential store in Kolkata. All visits to the store are on an appointment basis only.